Solutions
Your Back Office, Handled
Running the office side of a service business (scheduling, customer calls, estimates, payroll, reporting) usually falls on whoever has time. We take it on end to end. We hire and train your office staff, connect them to your field-management system, run their payroll, and manage the day-to-day, so you can focus on the customers and the work.
- No Long-Term Contracts
- Free Consultation First
- Response Within 1 Business Day
The business runs on you, not on a system.
- If you took a week off, calls and scheduling would fall apart
- Nothing is documented. It all lives in your head, or your one CSR's
- Hiring and training someone new takes weeks because there's no process to hand them
- You're stuck doing office work instead of the work that actually grows the business
How We Fix It
- Integration with your field-management system (Housecall Pro, Jobber, ServiceTitan, and others with an open API) and the tools you already use
- CSRs and office staff sourced, hired, trained, and managed for you, with payroll run on your behalf
- Documented, systemized daily operations: calls, scheduling, estimates, follow-ups
- Ongoing management and monthly review, adjusted as your business grows
How It Works
We learn how your business actually runs
Scheduling, technician processes, customer communication, as they exist today, not on paper.
We source, hire, and train your CSR
A dedicated team member, sourced, hired, and trained specifically for your business. Not a shared call-center seat.
We document and manage day to day
Systemized operations that don't depend on any one person's memory, with regular check-ins as you grow.
Real Results
The business now runs on a documented, connected system instead of institutional knowledge, with CodeBridge managing the operational backbone day to day.
See more of our work →Tools We Work With
Already using one of these? We'll work within it — no need to switch platforms.
Who It's For
Home-service owners who want to hand off the office entirely and spend their time on customers and on growing the business.
Common Questions
Who employs the CSRs, and who pays them?
We source, hire, train, and manage them, and we run their payroll. Their wages and payroll costs are billed to you at cost, with no markup, as a separate line from our management fee, so you always see exactly what the team costs. The first CSR is covered by your management fee; additional CSRs are $400 a month each.
What does it cost to add more CSRs?
Your management fee covers the first CSR. Each additional CSR adds $400 a month for training, quality checks, and payroll, plus their wages at cost. Recruiting a new CSR is a $500 one-time fee. We quote it up front, before anyone is hired.
What if we already have a CSR or an office manager?
We can work with your existing team, systemizing their processes and taking payroll and management off your plate, rather than replacing them.
Which field-management systems do you work with?
Housecall Pro is the one we know best. Others such as Jobber or ServiceTitan depend on whether they offer an open API. We'll confirm yours in the free consultation and tell you plainly if it's a poor fit.
Do I have to pay for any software separately?
Our fee covers our work. The only things billed to you directly are the CRM, scheduling, phone, and payroll software themselves, so you keep ownership of your accounts and data.
Next step
Not sure if this is the right fit?
We'll walk through your business and recommend the right starting point — for free.
Book an intro call →